POLICIES 

Privacy

At RELIABLE CHIMES, we are committed to providing a high quality shopping experience with respect for our customers' security and privacy. In order for us to conduct business with you, we do collect certain information from you, which we use within the guidelines described in this Policy. We may change or update this policy periodically, so we invite you to check here frequently. 

Privacy/Protection When Ordering from Us. 

To process your order efficiently and to notify you of your order status, we need to know your name, address, phone number, e-mail address, and credit card number and expiration date. We do not provide information collected through on-line transactions to outside parties, except as needed to complete your transaction and deliver your order. 

To further safeguard your privacy, we offer the use of a secure server using software that encrypts all the information in the transaction once you place the order. Additionally, all of the customer data we collect from the transaction is protected on our servers against unauthorized access. 


Your Information & Third Parties.

 It is not RELIABLE CHIMES policy to rent, sell, trade, or otherwise provide customer mailing or e-mail addresses we collect through an on-line transaction to outside parties.  RELIABLE CHIMES may disclose personally identifiable information we've collected if required to do so by law or in the good-faith belief that such action is necessary to (1) conform to the requirements of the law or comply with governmental orders, court orders, or legal process served on RELIABLE CHIMES , or (2) protect and defend the property or rights of RELIABLE CHIMES  or the users of the RELIABLE CHIMES  Website. 

PAYMENT

PURCHASE ORDERS

Purchase orders from State & Local Municipalities shall be accepted for all purchases.

WIRE TRANSFERS

Reliable Chimes, Inc. will reserve the right to accept wire transfers as a method of payment.

PAYMENT BY CHECK

Checks by phone/ fax will be processed in real time( using a secure server and using authentication procedures by the processor) , then deposited and must wait five business days to clear.  If  the customer's check clears on the  sixth day the customer's  purchase will be shipped.

RETURNS & WARRANTEES

RETURNS

A 30 day return policy is applied to all products. The exception are final sale products.

Please call 1-800-641-4111 or e-mail sales@reliablechimes.com for an Return Merchandise Authorization number to be displayed on the box as well as a copy of your receipt to expedite your refund.

Merchandise must be returned in original condition with all instructions in original boxes & and accessories such as screws and mounting brackets. Within 30 business days of receipt of the returned merchandise  a refund will be issued in  the manner in which it was paid( for example, credit card purchase will be issued a credit to that customers credit card) . Shipping is paid by the customer for all returns. Shipping is not a refundable expense. Any shipping charges incurred by RELIABLE CHIMES, INC.  from UPS or USPS shall be deducted from the refund. Should the merchandise not be returned in accordance with this policy RELIABLE CHIMES, INC. shall charge the customer a restocking charge not to exceed 25%. Security cameras restocking will be 25% . Security mirrors returns will have a 25 % restocking charge for returns/ exchanges unless found to be defective by the manufacturer. Shipping costs for returns for exchange on Security Mirrors are deducted from any adjustment. Wholesale orders will incur a 25% restocking fee. ALL SALES MARKED AS  FINAL will not be accepted for return.  Returns must have an RMA to expedite your refund or exchange.

The merchandise , in most cases, will be returned to :

The exceptions are security mirrors and some of the security cameras.

PLEASE CALL 800-641-4111 for the return address of these items or send email to 

customerservice@reliablechimes.com

WARRANTEES

The products offered for sale thru RELIABLE CHIMES will be honored thru the manufacturer and  in most cases be shipped to them directly.  A copy of the receipt MUST be included for any warranty service. An  RMA for warranty related issues must be included with the return.

PLEASE CALL 800-641-4111 for the return address of warrantee related  items or send email to 

customerservice@reliablechimes.com

PRODUCT LIABILITIES

Product liabilities are limited to the cost of the product.